Dear customer, thank you for your ordering on Mrbackpacks.com, Our locks are TSA customs lock. It is opened with password “000”. There is no key with the bag. The key is only owned by Customs personnel, and we cannot send a key with a bag. If the suitcase is not equipped with TSA customs lock, the Customs has the right to pry open and destroy the suitcase to check the items in the baggage in the absence of the party concerned .
Here is a video for you to reset the password

 

A. The Password Lock (modify password method)

1. The initial password is 000
2. Toggle the thumb to the right to open the password lock
3. Move your thumb to the right, do not release it, then turn the number on the gear and release the switch to complete the password modification.

B. Forget The Password (Recover Password Method)

Method One:

1. Adjust the password to the 4.5 point direction of the large space. The three password locks move three spaces at the same time, which is the initial password you set yourself.
2. Know that the initial password wants to change again, you need to move the password lock to the initial password, pull the unlock button to turn the number, you can change the number.The changed number is your new password.

Method Two:

1. Adjust the password to the 7.5 point direction of the large space. The three password locks move two spaces at the same time, which is the initial password you set yourself.
2. Know that the initial password wants to change again, you need to move the password lock to the initial password, pull the unlock button to turn the number, you can change the number.The changed number is your new password.